Embracing Change and Enhancing Guest Experience at Hektor Container Hotel

Hektor Container Hotel, situated in Estonia’s Telliskivi Creative City, stands as the first container hotel in the country and the Baltics. With a strong commitment to reuse and sustainability, this unique hotel repurposes old shipping containers to create an environmentally friendly accommodation experience

Since its opening in February 2020, the hotel has faced challenges, adapting its strategy to the evolving landscape. The integration of a cloud-based access system, Mews, has played a significant role in enhancing operations and guest satisfaction.

Annika Kuusk, the hotel manager, highlights the advantages of the cloud-based access system: “Automating our access system has allowed us to adopt a more systematic approach to nighttime operations and improve overall security. With Mews, we can manage operations remotely, providing immediate assistance to our employees at any time. We strive to meet the evolving expectations of our guests, who appreciate the convenience of the automated access system.”

The keyless access process, relying on numerical locks instead of traditional key cards or key fobs, simplifies guest access and improves security. Additionally, online access sharing has facilitated collaborations with external partners, enabling them to provide services without relying on hotel staff. This approach has not only enhanced guest experience but has also positively impacted the hotel’s operating costs by reducing expenses associated with traditional key cards.

Looking ahead, Hektor Container Hotel recognizes the increasing importance of sustainability and technological advancements in the accommodation industry. As Annika Kuusk emphasizes, “We are committed to integrating sustainable practices into our operations, such as energy-efficient systems, waste reduction, and responsible sourcing. Technology will also play a vital role in enhancing the guest experience, and we actively invest in smart solutions that improve efficiency, convenience, and overall satisfaction.”

To meet the evolving needs and expectations of guests, effective communication channels are crucial. Hektor Container Hotel employs various platforms, including its comprehensive website, phone, email, and social media platforms like Facebook and Instagram, to provide personalized assistance, disseminate information, and engage with guests.

The influence of social media and online reviews cannot be understated, as they heavily impact guest choices. Hektor Container Hotel actively engages with guests on social media platforms, responds to reviews, and leverages feedback to continuously improve its services.

Recognizing the value of repeat guests, the hotel aims to personalize their experience. Although a detailed identification system for repeat guests is currently under development, the hotel prioritizes making all guests feel at home. Streamlined check-in and check-out processes are in place for repeat guests, showcasing the hotel’s commitment to exceptional hospitality.

In an ever-evolving industry, Hektor Container Hotel remains dedicated to embracing change and prioritizing guest satisfaction. By focusing on sustainability, technological advancements, effective communication, and personalization, the hotel ensures that its guests receive an exceptional and memorable experience. Annika Kuusk affirms, “We are committed to remaining at the forefront of industry developments, ensuring that our guests receive the best possible hospitality.”

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